FAQ
Shipping
Currently on to the US (all 50 states) but sign up for our email to be notified when we add new locations!
We are currently working on shipping into the UK and Canada and will announce when those service areas are available.
Returns
If your Bonafide Skin product(s) are not perfect for you, you may return any products within 30 days from delivery for a full refund or credit (excluding original shipping cost, if any). If any discounts were applied at the time of purchase, they will be prorated in the refund amount. There will be a $5 fee deducted from the refund to cover the shipping label. If returning a set or collection, they must be returned in their entirety. Please package your returned products carefully.
To start a return, click here.
At this time we do not accept exchanges, only returns. Please return for full refund/credit and create a new order.
Once package is recieved and refund is processed it will take 2-3 business days for refund to be received.
Orders
Please log in to your Bonafide Skin account to review your order status or check tracking with shipping notification.
We try to ship quickly. Please email us at hello@thebonafidelife.com and we will make every effort to correct your shipping address, this is not guaranteed.
We try to ship quickly. Please email us at hello@thebonafidelife.com and we will make every effort to correct/cancel your order, this is not guaranteed. If you receive and still need to correct products or cancel you can return your order for full refund/credit, excluding shipping costs, if any.
We are not in retail at this time.
Enter your promo code in the “discount code” field at checkout. Promo codes cannot be added to an order after it has been placed, applied to a previous order, and cannot be combined in one order. In most cases, they may only be used once. Promo codes have no cash value.
We accept all major credit cards as well as PayPal, Apple Pay, Amazon Pay and Shop Pay.
Not at this time.
Please log in to your Bonafide Skin account to review your order history.
Check your tracking and if there are not any updates or movement of your order within 7 days, please contact us at hello@thebonafidelife.com and we will be happy to help.
All current promos can be found by clicking here.
Account
With a Bonafide Skin account you will be able to access all of your purchases, billing, and order tracking information that happened under that account. If you receive our emails, you will be the first to know about any new happening with Bonafide Skin. Create your account at any time!
You can create an account at check-out or you can click on “sign-up” and create your account.
Not at this time, but sign up for our email and be the first to know when we do!
Product Questions
All products are made in the USA in FDA approved labs.
Yes, our packaging is recyclable.
Not to worry, only some products have a seal on them.
All products are cruelty-free and all are vegan friendly. Please refer to each product on our website and it will state if it is not vegan.
As with any new products, if you have serious allergies, we recommend that you consult with a doctor or do a patch test first.
We always recommend running by your physician if concerned with product usage during pregnancy.
Contact Us
Contact us by email at hello@thebonafidelife.com.
Let’s talk! Get in touch with us at hello@thebonafidelife.com.
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